About

🌿 Pressed by Joy – Salon Policies Hello, I’m Joy, a natural hair stylist located in Joliet, IL. I specialize in the care, cleansing, and conditioning of natural hair. My mission is to nurture and celebrate the beauty of your natural hair with personalized, professional service. To provide the best experience for all clients, please review and respect the following salon policies: ⸻ 📅 Appointments & Deposits • All services are by appointment only. • A deposit is required to secure your booking. Appointments without a deposit will be canceled. • Appointments must be confirmed prior to the scheduled start time. Unconfirmed appointments may be canceled or treated as a no-show. • This is a cashless business. Payments are accepted via card on file only. Cash App is not accepted. • If I am running behind and a client arrives early or on time, the client must check in upon arrival by text or call. Appointments may be released if I do not receive confirmation within 15 minutes. ⸻ ⏰ Cancellations, Rescheduling & No-Shows • 24-Hour Rule: Any cancellations, reschedule requests, or service changes made less than 24 hours before your appointment time will be treated as a cancellation. • Same-Day Cancellations & No-Shows: A 75% fee of the scheduled service(s) will be charged to the card on file. Deposits will also be forfeited. • Late Arrivals: Arriving more than 25 minutes late will result in a $30 late fee or your appointment may be marked as a no-show (75% fee applies). • No-Show Definition: Failure to arrive for your scheduled appointment or failure to respond after arrival confirmation and communication attempts will be considered a no-show. • No Call / No Show Policy: Clients who fail to show up for their appointment without any communication will not be permitted to book future appointments. ⸻ 🚨 Unexpected Salon Delays, Damage & Utility Issues In the event of unforeseen circumstances beyond my control—including but not limited to frozen pipes, water outages, power loss, property damage, building maintenance issues, or emergency repairs—appointments may be delayed, rescheduled, or canceled to ensure safety and service quality. • Clients will be notified as soon as possible of any delays or closures. • If a client arrives during a delay, they must confirm their arrival and willingness to wait to hold their appointment. • If a client chooses to leave without confirming next steps or stops responding, the appointment may be closed as unable to be completed. • No no-show or late cancellation fees will be charged when delays are caused by salon-related emergencies. • Once services resume, appointments will proceed based on client availability and responsiveness. ⸻ 💳 Refund Policy • No refunds will be granted for deposits, payments, invoices, or custom orders. • Deposits are only refundable if I am unable to provide the service (at my discretion). • No-shows or underpaid balances will be charged to the card on file. ⸻ 👩🏽‍🦱 Guest Policy • No children or additional guests are allowed unless they are scheduled for a service. • Parents with minors receiving services are permitted. ⸻ ✂️ Style Adjustments • Adjustments (tightening, reshaping, or additional styling) must be requested within 48 hours of your appointment. • Adjustments will incur an additional fee based on the service needed and must be paid before work is performed. • No complimentary fixes will be provided unless there is a clear issue with the original installation. ⸻ 📌 In Case of Salon Closure If local, state, or building management mandates a temporary closure, appointments will be rescheduled within 6 months. Refunds will not be issued. ⸻ ✨ Thank you for choosing me to be part of your natural hair journey. I look forward to meeting you and giving your hair the love and care it deserves

Business Hours

Monday: 11:30 AM - 8 PM
Tuesday: 11:30 AM - 8 PM
Wednesday: 11:30 AM - 8 PM
Thursday: 11:30 AM - 8 PM
Friday: 11:30 AM - 8 PM
Saturday: 11:30 AM - 8 PM
Sunday: 11 AM - 8 PM

Cancellation Policy

24 hour notice is required for cancellations otherwise, 75% of the charge. Deposits are non refundable.